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Privacy policy


All contents of this website have been compiled with the utmost care. Nevertheless, ice com HgmbH cannot guarantee that all contained information and content is error-free, complete and precise. Any warranty or liability is excluded.


We take the protection of your personal data very seriously and comply with all applicable data protection laws and regulations. Our websites may however contain links to websites of contract partners and other contractors for whose contents we cannot accept any liability. The following declarations provide an overview of how we ensure protection of your data, and which data are gathered for which purposes.


Data Protection

Thank you very much for your interest in our website. The protection of your privacy is very important to us, and for this reason, we would like to give you detailed information about the way we manage your data. We can assure you that all your personal data will be treated confidentially.

We will manage your data entirely on the basis of statutory provisions, i.e. the General Data Protection Regulation (GDPR) and the 2003 Austrian Telecommunications Act (TKG). Nevertheless, please bear in mind that data transmission on the internet can always involve security gaps and that it is impossible to provide full-scale protection against third-party access.

We should be grateful if you would note the following information about data protection on our website:

The use of www.icecom.at (hereinafter: “website” for short) and all its pages is generally possible without providing any personal data. The owner and operator of the website is ice com HandelsgesmbH (hereinafter: “ice com” for short). You will find all contact information and further details in the Legal Notice section.

We process your personal data exclusively in compliance with the applicable legal provisions, in particular but not exclusively with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 and the Data Protection Revision Act of 2018 and the Data Protection Deregulation Act of 2018.

We process the personal data that you make available to us as a user of the website and/or as a prospective customer, customer, supplier, employee or applicant, etc., when you provide such information, for example in the context of an enquiry or registration or for contract negotiations or for the conclusion of a contract or in the context of an employment relationship. Data is processed in the context of responding to enquiries, initiating and performing contracts, as well as for the purposes of marketing, advertising and internal reporting.

The legal bases for data processing include:

Consent pursuant to Art. 6(1)(a) GDPR;

Contract initiation and performance pursuant to Art. 6(1)(b) GDPR;

Compliance with a legal obligation pursuant to Art. 6(1)(c) GDPR; and

Processing necessary for the pursuit of legitimate interests, e.g. for marketing, advertising and internal reporting pursuant to Art. 6(1)(f) GDPR.

We have taken appropriate organisational and technical precautions to protect against unauthorised, unlawful or accidental access, processing, loss, use and manipulation. The measures we have taken are subject to regular review and are continuously updated to reflect the state of the art.

This notwithstanding, we would like to note that, despite all efforts to maintain an appropriately high level of protection, data transmission on the Internet may always be subject to security gaps and complete protection against access by third parties is not feasible. Accordingly, we assume no liability for the disclosure of information due to errors not caused by us.

In the event of a personal data breach, we will – to the extent we are legally required to do so – inform the competent supervisory authority without undue delay with reference to the respective data categories affected by the breach. Should a personal data breach affect your personal data, you will be notified by us without undue delay and, if possible, within 72 hours, if the violation is likely to result in a high risk to your rights and freedoms.

Use of www.icecom.at (hereinafter referred to as the “website”), including all sub-pages, is generally possible without providing personal data.

All contact details and additional information is included in the Imprint.

Use of the website by minors

Please note that all online tools on our website that process personal data may only be used by persons over the age of 14. Use of the online tools and the resulting processing of users’ data below this age limit is prohibited without the consent of parents/guardians. Should such data processing nevertheless occur, we will cease processing such data as soon as we become aware of it.

Access data

The website operator or website provider collects data concerning access to the website and saves it as “server log files”. The following data is logged in this way:

Website accessed

Time of day at the time of access

Amount of data sent in bytes

Source/reference from which you came to the webpage

Browser used

User’s operating system

IP address used

The data collected in this manner is used solely for statistical evaluations and to improve our website. The data collected in this manner is not combined with any other personal data. The server log files are only reviewed subsequently if there are specific indications of unlawful use.

Handling and use of personal data

Personal data made available or collected in the course of an enquiry, registration, contract negotiations or for the conclusion of a contract or within the scope of an employment relationship, will not be processed for purposes other than those covered by the respective predefined purpose and will be processed in accordance with the applicable data protection legal provisions in all cases. Personal data processed for these purposes will not be kept longer than is necessary to fulfil our contractual or legal obligations and to defend against any liability claims and/or for as long as we have a legitimate and overriding interest in such processing.

“Personal data” refers to any information relating to an identified or identifiable natural person, i.e. a person who can be identified, in particular by reference to an identifier: Examples include your name, e-mail address and telephone number.

Without the provision of this data, ice com cannot conclude the contract with a prospective customer.

In the event a contract is concluded, all data related to the contract will be stored at least until expiry of the applicable retention period for purposes of tax laws.

Sharing your data with third parties

In order to fulfil your order, it may be necessary to share your data with third parties. However, your data will only be shared on the basis of applicable legal provisions (in particular GDPR) for the fulfilment of your order or on the basis of your prior consent.

Some of the recipients of your personal data referred to above are outside your country or process your personal data in such a foreign location. Transfers of personal data may also be made to recipients in third countries for whom there is no adequacy decision or appropriate safeguards and may therefore entail a higher risk of data breach of such transfers than within the EU/EEA. However, transfers to such third countries will only be made with the express consent of the data subject, for the fulfilment of a contract between the data subject and ice com or for the performance of pre-contractual measures or for the conclusion or fulfilment of a contract concluded by ice com with another natural or legal person in the interest of the data subject.

However, we always strive to achieve and maintain an adequate level of data protection with these recipients in third countries.

Job applications

We also process your personal data in connection with your application.

Your rights as data subject and how to exercise them

If you have any questions about the protection of your Personal Data or the exercise of your rights, you can contact us at any time by writing to ice com, by sending via postal mail a specific Form or by submitting the Form available online under each “contact us” section throughout the Website and/or the Applications.

Once your Personal Data are subject to Processing, you have several rights as Data Subject that can be exercised, as listed below.

Be as specific as possible any time you wish to exercise your rights. Ice Com can only properly answer queries couched in sufficient detail. Ice Com will need to verify your identity in as much detail as possible, in order to avoid that someone else tries to exercise your rights. You will therefore be asked to provide a valid identification document when making such a request.

You can have access to your Personal Data.

If you would like to access the Personal Data please complete the form on Contact menu.

We use the personal information you provide us via the form only for the purpose of reviewing and processing your request.

If you exercise your right to access, ice com will provide you with a list or a copy of your personal information as fully as possible.

You can complete /correct / delete / restrict the processing of you personal data please complete the form on Contact menu with a request.

It may happen that certain personal Information held that you have stored on ice com. You may also want to add something to the personal information you provide. You can at any time request the correction or completion of your personal information.

If you want ice com to delete your personal information your request will be processed, unless no impediment or incompatibility arise according to law or Legitimate Interests towards the deletion . If you would like to request the deletion of your personal information, please complete the form on Contact menu.

You can obtain the restriction to the processing of your personal data at any time.

You can request the transfer of personal data for yourself or a third party.

If your personal data is collected electronically, you can ask for the portability of the personal information that you have provided to yourself or to third parties.

You can revoke your consent to the processing of your personal data.

Please note, that whenever you give your consent to the processing or your personal data to ice com you may rescind this consent at any time as easily as you have indicated by following the proposed procedure.

If you whish to withdraw your consent, you can do so at any time.

You may object to processing or processing by automated decision-making systems.

If you do not agree with how ice com processes certain personal information, you may object anytime. We handle contradictions, unless there are legitimate reasons or grounds provided for by law (e.g., an objection will be rejected if the processing of personal data has been carried out to combat fraud ).

If you do not agree with processing by automated decision for direct Marketing of ice com, you can object at any time.

If you disagree with the processing of your personal data by ice com or have any other questions, you can always contact the data protection authority of your country of residence (for example, if you live in Austria, you can contact the relevant data protection authority: www.dsb.gv.at; Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Wien, Austria).

Use of personal data

If you contact us through a form on the website or by email, the data you provide will be stored by us for six months for the purpose of processing your enquiry and so that we can deal with any follow-up requests that might occur. These data will not be passed on to third parties without your consent.

"Personal data" are any details that help identify a person or at least make them identifiable, such as your name, email address and phone number.


When you visit our website, your browser will save data to your computer in the form of cookies. A cookie is a small file of numbers and letters, downloaded to a device (e.g. a computer or smartphone) when you visit certain websites. Cookies allow a website to recognise a user’s device and help the website to remember information about the user’s preferences. This means that you do not need to re-enter your preferences every time you access that website. However, the files cannot be used to trace any specific person. The use of cookies increases the user-friendliness and security of our website.

By default, most browsers are configured so that they accept cookies automatically. We do not use cookies to collect personal information which might identify you. However, if you still want to restrict or block the cookies set by this website or if you want to delete cookies that have already been created, you can do so through your browser settings. To find out more, please consult the help function of your browser or your mobile phone manual. Furthermore, you also have the option of deleting cookies stored on your hard drive, and you can do so at any time. If you disable cookies, you may find that you can only use this website to a limited extent.

Rights of the user: access to data, correction and deletion

Upon application, it usually takes a month for you to receive free information of the names and contact details of the controllers with in ice com who store your personal data, the purpose for which your data are used, the legal basis on which they are processed, the recipients or categories of recipients of your data and any intention to send personal data to a third country or an international organisation. Unless your request conflicts with a legal obligation to store data (such as telecommunications data retention, for example), you have a right to have inaccurate data corrected and your personal data blocked or erased. You can also object to this Privacy Policy.

We are available at the following contact details:

ice com HandelsgesmbH

Mahlerstraße 12/6/3/1

1010 Wien, Austria

If you believe that the processing of your data violates data privacy law or that your data privacy rights have been violated in some other way, you can lodge a complaint with the supervisory authority. In Austria, this is the Datenschutzbehörde (Data Protection Authority).